OSINT Research Assistant (Open Source Intelligence)
Menifee, CA Menifee, CA Full-time Full-time $16 - $18 an hour $16 - $18 an hour 6 days ago 6 days ago 6 days ago Research Assistant NO remote Qualifying Questions:
Do you have experience in Customer Service? Are you comfortable being on camera? Are you tech savvy? Why Work at This Company? Great benefits, great team, and room for growth! We regularly provide company meals, fun team building, daily snacks, 100% paid health insurance for the employee and 401k matching.
Hiring Company Description:
We have been named as one of Inc.
Magazine's Fastest-Growing Companies (2x honoree) of 2021.
Social Catfish is a revolutionary startup based in the US changing the way people meet and protect themselves online using public data.
We are a fast-growing and dynamic startup with team members that value hard work, collaboration, and innovative thinking.
We're looking for bright, driven, and passionate people to grow with us!
Job Description:
Do you consider yourself an internet sleuth? Are you tech savvy and want to help people out? Do your friends come to you with help doing online research? Are you good on camera and like helping others out? Do you have a strong background in customer service? Social Catfish is looking for a skilled problem solver and online researcher to join our team as an online Search Specialist Assistant.
This is a very unique and dynamic role that we always have a lot of interest in.
One day you may be on customer calls and interviews, the next day you'll be recording on YouTube.
The right candidate will be able to assist with customer service and help provide in depth assistance to our customers by doing online research.
We need an enthusiastic individual who can listen to customer concerns and then offer a unique and innovative solution to each problem.
The successful candidate for this role will have a strong command of the company's customer service policies, and will be well-trained in product knowledge that can be critical for offering comprehensive and accurate assistance to our customers.
Candidate must be an expert when conducting online research and/or willing to learn.
Responsibilities:
Assist with online research for customers who hire us to do investigative work Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer Assist with creating reports on information found using Adobe PDF Stay up to date with online scams, including how they work and how to uncover scams Assist with answering calls to perform customer service.
Perform all other duties and responsibilities as required or requested in a timely and effective manner in accordance with established company policies to achieve overall objectives of this position Assisting with client follow ups
Qualifications:
Must be 18 years of age or older Must have prior customer service experience High school diploma/GED required Ability to remain professional and courteous with customers at all times Ability to prioritize and multitask Excellent verbal and written communication skills Be able to navigate online public records and decipher data for our customers Ability to do online research and uncover 'leads' Understanding of IPs, VOIP, proxies and online image searches Must be personable and be willing to be on camera that can include social media and our YouTube channel Strong understanding how social networks, dating sites, forums, online apps and other popular internet properties work Microsoft word, ability to create online PDFs and reports Bonus - LexisNexis and other public records search experience.
Bonus - Have previous online comprehensive search experience through another company, Private Investigator, law enforcement, and/or through platforms like Ancestory.
com Bonus - Experience working with online scams Bonus - Experience with military and law enforcement Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Schedule:
8 hour shift Monday to Friday Supplemental pay types:
Bonus pay Ability to commute/relocate:
Menifee, CA:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Do you have experience using search sites such as Ancestry, SocialCatfish.
com, Spokeo, TruthFinder, SocialCatfish, BeenVerfied, etc?
Experience:
Customer service:
1 year (Preferred) Work Location:
In person We have been named as one of Inc.
Magazine's Fastest-Growing Companies (2x honoree) of 2021.
Social Catfish is a revolutionary startup based in the US changing the way people meet and protect themselves online using public data.
We are a fast-growing and dynamic startup with team members that value hard work, collaboration, and innovative thinking.
We're looking for bright, driven, and passionate people to grow with us! Do you consider yourself an internet sleuth? Are you tech savvy and want to help people out? Do your friends come to you with help doing online research? Are you good on camera and like helping others out? Do you have a strong background in customer service?.
Estimated Salary: $20 to $28 per hour based on qualifications.
Do you have experience in Customer Service? Are you comfortable being on camera? Are you tech savvy? Why Work at This Company? Great benefits, great team, and room for growth! We regularly provide company meals, fun team building, daily snacks, 100% paid health insurance for the employee and 401k matching.
Hiring Company Description:
We have been named as one of Inc.
Magazine's Fastest-Growing Companies (2x honoree) of 2021.
Social Catfish is a revolutionary startup based in the US changing the way people meet and protect themselves online using public data.
We are a fast-growing and dynamic startup with team members that value hard work, collaboration, and innovative thinking.
We're looking for bright, driven, and passionate people to grow with us!
Job Description:
Do you consider yourself an internet sleuth? Are you tech savvy and want to help people out? Do your friends come to you with help doing online research? Are you good on camera and like helping others out? Do you have a strong background in customer service? Social Catfish is looking for a skilled problem solver and online researcher to join our team as an online Search Specialist Assistant.
This is a very unique and dynamic role that we always have a lot of interest in.
One day you may be on customer calls and interviews, the next day you'll be recording on YouTube.
The right candidate will be able to assist with customer service and help provide in depth assistance to our customers by doing online research.
We need an enthusiastic individual who can listen to customer concerns and then offer a unique and innovative solution to each problem.
The successful candidate for this role will have a strong command of the company's customer service policies, and will be well-trained in product knowledge that can be critical for offering comprehensive and accurate assistance to our customers.
Candidate must be an expert when conducting online research and/or willing to learn.
Responsibilities:
Assist with online research for customers who hire us to do investigative work Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer Assist with creating reports on information found using Adobe PDF Stay up to date with online scams, including how they work and how to uncover scams Assist with answering calls to perform customer service.
Perform all other duties and responsibilities as required or requested in a timely and effective manner in accordance with established company policies to achieve overall objectives of this position Assisting with client follow ups
Qualifications:
Must be 18 years of age or older Must have prior customer service experience High school diploma/GED required Ability to remain professional and courteous with customers at all times Ability to prioritize and multitask Excellent verbal and written communication skills Be able to navigate online public records and decipher data for our customers Ability to do online research and uncover 'leads' Understanding of IPs, VOIP, proxies and online image searches Must be personable and be willing to be on camera that can include social media and our YouTube channel Strong understanding how social networks, dating sites, forums, online apps and other popular internet properties work Microsoft word, ability to create online PDFs and reports Bonus - LexisNexis and other public records search experience.
Bonus - Have previous online comprehensive search experience through another company, Private Investigator, law enforcement, and/or through platforms like Ancestory.
com Bonus - Experience working with online scams Bonus - Experience with military and law enforcement Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Schedule:
8 hour shift Monday to Friday Supplemental pay types:
Bonus pay Ability to commute/relocate:
Menifee, CA:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Do you have experience using search sites such as Ancestry, SocialCatfish.
com, Spokeo, TruthFinder, SocialCatfish, BeenVerfied, etc?
Experience:
Customer service:
1 year (Preferred) Work Location:
In person We have been named as one of Inc.
Magazine's Fastest-Growing Companies (2x honoree) of 2021.
Social Catfish is a revolutionary startup based in the US changing the way people meet and protect themselves online using public data.
We are a fast-growing and dynamic startup with team members that value hard work, collaboration, and innovative thinking.
We're looking for bright, driven, and passionate people to grow with us! Do you consider yourself an internet sleuth? Are you tech savvy and want to help people out? Do your friends come to you with help doing online research? Are you good on camera and like helping others out? Do you have a strong background in customer service?.
Estimated Salary: $20 to $28 per hour based on qualifications.
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